Tuesday, November 19, 2013

Preparing for the Auto Repair Visit

We believe in customer directed auto repair. The process starts with reading your owner's manual and adhering to the suggested maintenance items at each service interval as your vehicle ages. The advantage of this approach is that you free yourself of the need to depend on the service facility's evaluation of your vehicle. This gets us to our motto - "Joe & Tony's, Where Your Car's Care Becomes a Partnership." Here are preparation steps for bringing your car to any shop.

Read the bible- In this case we are referring to the owner's manual. It is all there. Our experience is that the most successful car owners are those that are familiar with the needs of their vehicle as described by the manufacturer and published in manual.

Make a list- Present your auto repair facility with a written list of your concerns and make sure your contact information is on the list as well. Make sure you are available to answer the shop's questions and respond promptly to their queries.

Disclose peculiar traits- If your vehicle has quirks that you workaround you should disclose those to the shop. If a power window doesn't work or the key needs to be jiggled before it will turn in the ignition switch, please tell them when you drop off the vehicle. Oh yes, locate the tool for your locking wheels and inform the the service writer of where it can be found.

Have access to your records- It is important for you to be able to communicate your vehicle's past history to whoever is working on your car. This is especially important if you have changed repair facilities, because some of the parts they may be condemning today may still be under warranty. This information must however be at your fingertips while the vehicle is in for repairs.

Make notes- When the shop contacts you with prices or completion times, it is important to write things down. Communication in an auto repair environment is a minefield, so be sure to ask questions and clarify anything you don't understand.
New Brake Rotor
Copyright 2013 Joe & Tony's Service Inc.

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